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Delivery Information
Please read this carefully before ordering your product(s). We aim to dispatch fingerprint impression kits and inkless wipe kits within 48 hours of receipt of your order. This however may vary during our busy periods. Please allow up to 7 days before contacting us either by e-mail or telephone.
Once we have received your fingerprint impressions and/or prints back to our studio we will begin work on your item. Whilst we aim to complete your order as soon as possible, our lead time, given the handmade nature of these items are between 3-4 weeks from our receipt of your order..
All products are totally handcrafted and this is reflected in the time it takes to complete your order.
Also products that are hallmarked at Birmingham Assay Office with our own sponsor mark, depending on how busy they are will also affect the timing of your order. If you require an item sooner, for a special occasion please contact us before placing your order.
All fingerprint impression kits are sent out by Royal Mail First Class delivery and completed orders are always sent by Royal Mail Special Next Day Delivery. This is a tracked service with compensation insurance up to £500.
Please allow up to 7 days for receipt of your fingerprint impressions kit although this is generally sooner. For International orders please allow 10 working days. Please note that International orders are subject to an extra £10.00 delivery charge, an invoice will accompany the impressions kit. The cost of returning the fingerprint impressions is to be met by the purchaser. Should your goods be mailed internationally, you will be responsible for any VAT or import duties that are valid for importation of goods into your country.
Delayed or Lost Packages
Please note that Tiny Trinkets cannot be held responsible for any post or packages delayed or lost by Royal Mail, either received by us or sent to you. In the event of late or non-delivery of your item please contact us and we will provide you with a tracking number in order for you to contact Royal Mail in order to track your package and be advised as to it's status. Alternatively we can contact Royal Mail on your behalf. In the event of a lost parcel, we can only offer a replacement or refund after Royal Mail has confirmed that the package is lost, which is usually around three weeks.
Returns and Refunds
You have the right to cancel your order but please note that if your fingerprint or inkless wipe kit has already been sent there will be a small £10.00 cancellation fee. If your fingerprint impressions have been returned to us and your order is in process, regretfully you will be unable to cancel your order.
We are sure that you will be truly delighted with your purchases from Tiny Trinket's, however we cannot accept returns on Bespoke Personalised orders. An exception to this would be if we have not supplied the item you ordered so please make sure you have ordered correctly before contacting us. We cannot be held responsible for customers not following instructions correctly when taking impressions, not checking orders or misspelling personalised orders. We advise you to read all of the information about fingerprint jewellery and the f.a.q.page before proceeding with your order.
If we have made a mistake on your order, please email us info@tinytrinkets.co.uk or Telephone us on 020 8363 8178 within 7 days of receiving your jewellery for instructions on returning the item(s) to our studio.
As with all jewellery, links can be opened or broken if not treated with care. You are strongly advised to carefully check your jewellery when you receive it and contact us within 7 days if it is delivered faulty or damaged.Please note your statutory rights remain intact at all times. In the unlikely event of a return please e-mail info@tinytrinkets.co.uk or telephone 020 8363 8178. Once we have approved your return request you will be asked to return the item by insured delivery. We cannot be held responsible for any items lost/damaged back in transit to us. We suggest you use a 'Signed For' service. In the event of a faulty item needing to be returned your shipping costs will be refunded.
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Gold Fingerprint Jewellery 
